Overview
Refund & Cancellation Policy
How trials, payments, cancellations and refunds work, stated plainly.
1. Try before you pay
Every School receives a fourteen-day trial of Quala Labs before any payment is made. No payment card is collected for the trial, so nothing is ever charged automatically when it ends. We encourage every School to use the trial, and a free walkthrough, to confirm that the Service suits its classrooms before buying a Plan.
2. How payment works
- Plans are bought in advance for one or more months, from the principal console.
- Payments are processed securely by Razorpay. An invoice is emailed for every payment.
- Plans do not renew automatically. Each Plan ends on the date shown in the console unless the School extends it.
3. Cancelling
Because Plans do not renew on their own, a School can cancel at any time simply by not extending its Plan. Access continues until the end of the Subscription Period already paid for. If you would like us to close the account sooner, write to [email protected] from the School's registered email address.
4. Refunds
| Situation | What we refund |
|---|---|
| Duplicate payment, or a charge made in error | The full amount |
| Months paid in advance that have not yet started | Each whole month that has not started, on request |
| The current month, once it has started | Not refundable, because the trial lets every School evaluate the Service first |
| We end the Service or terminate the School's access without the School being in breach | A pro-rata refund for the unused part of the Subscription Period |
| The Service is unavailable for an extended period because of a fault on our side | A fair credit or refund, agreed with the School |
5. Changing plan
- Upgrading takes effect immediately and keeps the School's existing end date.
- Moving to a smaller plan takes effect at the end of the current Subscription Period, so the School keeps everything it has already paid for. Contact us to arrange it.
6. How to request a refund
- Write to [email protected] from the School's registered email address, or call +91 82876 92294 on Indian working days.
- Include the School's name, the invoice number and the reason for the request.
- We acknowledge every request within 48 hours and decide within seven working days.
- Approved refunds are issued to the original payment method within seven working days of approval. Your bank may take a further five to seven working days to show the credit.
7. Payment disputes
If something about a payment looks wrong, please contact us before raising a dispute with your bank. Most issues can be resolved the same day, and a chargeback can pause the School's account while it is investigated.
Questions about this document?
Write to us and a person will reply, normally within two working days.